Overnight Closer

Location

Springfield, OR

Type

Full Time

Job Summary:

The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of +1 customer service to Planet Fitness members, prospective members and guests. The Member service representatives are also responsible for cleaning the Gym, and equipment to maintain our standard of cleanliness.

 **P/T and F/T available**

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:

o    Answer phones in a friendly manner and assist callers with a variety of questions.

o    Check members into the system.

o    New member sign-up.

o    Take prospective members on tours.

o    Taking members photos.

  • Memorization of club scripts for tours and phone calls.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Takes ownership of areas of responsibility, by cleaning up areas worked in and equipment used. Cleans, dusts, mops, etc…
  • Other duties as assigned

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • The positions has a lot of bending, twisting, turning and standing. Knowledge and implementation of proper body mechanics is a must.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must. OPEN Availability desired, to fill extra shifts.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Creative and inventive in developing ways to make job more efficient
  • Must be able to work independently
  • Must get to know and understand the proper use of the chemicals and cleaning materials
  • Experience in cleaning is helpful
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Will occasionally encounter toxic chemicals during shift

 

Company Website: www.planetfitness.com

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Company Website: www.planetfitness.com